Effective Date: 01/09/2026

Last Updated: 01/09/2026

Introduction

House 36 Solutions Limited (“we,” “us,” “our,” or “the Company”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.

By accessing our website or engaging our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quotation or consultation
• Submit an inquiry through our contact forms
• Subscribe to our newsletter or updates
• Engage our services
• Communicate with us via email, phone, or other channels

This information may include:

• Full name
• Email address
• Phone number
• Company/organization name
• Physical address
• Project details and requirements
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit
• Device information

This information is collected through cookies and similar tracking technologies to improve your browsing experience and analyze website usage.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• To process and respond to your quotation requests and inquiries
• To provide, maintain, and improve our interior design and related services
• To schedule consultations and site visits
• To communicate with you about your projects

Business Operations

• To maintain records of our business transactions
• To manage client relationships
• To process payments and invoices
• To fulfill contractual obligations

Communication

• To send you project updates and relevant information
• To respond to your questions and provide customer support
• To send newsletters and marketing communications (with your consent)
• To notify you of changes to our services or policies

Legal Compliance

• To comply with legal obligations and regulatory requirements
• To enforce our terms and conditions
• To protect our rights, property, and safety, and that of our clients and others

Website Improvement

• To analyze website usage and improve user experience
• To troubleshoot technical issues
• To develop new features and services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors
• Email service providers
• Website hosting providers
• Professional consultants (accountants, lawyers)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements We may disclose your information if required to do so by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our legal rights
• Investigation of fraud or security issues

Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

With Your Consent We may share your information with third parties when you have given us explicit consent to do so.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage systems
• Encryption of sensitive data
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

• The nature of the information
• The purpose for which it was collected
• Legal and regulatory requirements
• Our legitimate business needs

When we no longer need your information, we will securely delete or anonymize it.

Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.

Correction: You have the right to request correction of inaccurate or incomplete personal information.

Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions.

Objection: You have the right to object to the processing of your personal information for certain purposes.

Withdrawal of Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

Data Portability: You have the right to request a copy of your personal information in a structured, commonly used format.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve website functionality
• Provide personalized content

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the “Last Updated” date at the top of this policy
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

House 36 Solutions Limited

Address:
Applewood Adams Building Ngong Road Nairobi, Kenya

Email:
info@house36.co.ke

Phone:
+254 711 734 168 +254 707 492 112

Website:
https://house36.co.ke

Governing Law

This Privacy Policy is governed by the laws of the Republic of Kenya. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Kenya.

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.